OLABIRAN OYINKANSOLA ELIZABETH

Customer Service Professional

About

Highly detail-oriented and solution-focused Customer Service Professional with notable years of experience enhancing satisfaction and streamlining operations across healthcare, retail, and academic environments. Proven ability to resolve complex inquiries, manage front desk operations, and leverage digital tools to drive efficiency and improve client retention. Committed to delivering seamless customer experiences and contributing to strong brand loyalty through exceptional communication and active listening.

Work Experience

Call Service Representative/Receptionist

General Hospital Mary Slessor

Nov 2023 - Oct 2024

Calabar, Cross River State, NG

Managed front desk operations and patient communications for a busy hospital, ensuring efficient visitor flow and high patient satisfaction.

  • Managed daily reception for over 40 inbound inquiries and visitors, providing accurate information and directing traffic to optimize patient flow.
  • Handled a high volume of incoming calls and scheduled appointments, promptly resolving patient queries with professionalism and empathy to enhance service delivery.
  • Compiled daily customer feedback, leveraging insights to support continuous service improvements and optimize patient experience.
  • Maintained a professional and organized reception area, significantly contributing to smooth visitor flow and positive first impressions for hospital guests.

Financial Secretary/Research Member

Bio-Psychiatry Research and Innovative Neuroscience G-BRaIN, Department of Anatomy, Olabisi Onabanjo University

Jan 2020 - May 2023

Ago Iwoye, Ogun State, NG

Managed financial records and facilitated communications for a university research group, ensuring operational efficiency and compliance.

  • Addressed internal team and participant queries regarding research updates and funding, facilitating clear communication and project progression.
  • Maintained accurate financial logs and ensured timely reporting to group leadership, enhancing transparency and supporting informed decision-making.
  • Coordinated communications for multiple seminars and public engagement sessions, increasing outreach and participant engagement for research initiatives.
  • Ensured strict confidentiality of sensitive research and financial information, upholding ethical standards and data integrity.

Sales Representative/Receptionist

Tom J Supermarket

Mar 2017 - Aug 2018

Lagos, Lagos State, NG

Provided comprehensive customer service and sales support in a retail environment, enhancing customer satisfaction and operational efficiency.

  • Advised customers on product selections, contributing to improved sales performance and enhanced customer retention.
  • Strengthened customer trust by efficiently handling complaints and inquiries, resolving issues promptly to maintain positive customer relations.
  • Processed payment transactions accurately and resolved purchase-related issues at the point of sale, ensuring smooth customer checkout experiences.
  • Built strong rapport with regular customers, fostering loyalty and generating positive referrals through personalized service.
  • Collaborated cross-functionally with the cleaning team to maintain a clean and organized shopping environment, enhancing overall customer experience.

Education

Anatomy

Olabisi Onabanjo University

Second Class Upper 2:1

Sep 2019 - Mar 2023

Ago Iwoye, Ogun State, NG

General Studies

Oshodi Comprehensive Senior High School

Sep 2010 - May 2016

Lagos, Lagos State, NG

Certificates

National Youth Service Corps (N.Y.S.C)

National Youth Service Corps

Oct 2024

Customer Service and Relationship Management (CSRM)

Exford Global Consult Limited

Jun 2024

Project Management Professional (PMP)

Exford Global Consult Limited

Jun 2024

General Health Safety and Environment (GHSE 1&2)

Exford Global Consult Limited

Jun 2024

Health Safety and Management (Levels 1,2,3)

Exford Global Consult Limited

Jun 2024

Human Resource Management (HRM)

Exford Global Consult Limited

Jun 2024

Skills

Human Resources

  • HR Management

Health and Safety

  • General Health Safety
  • Environmental Safety

Customer Service

  • Customer Inquiries
  • Complaint Resolution
  • Customer Satisfaction
  • Client Retention
  • Patient Queries
  • Active Listening
  • Relationship Management

Office Administration

  • Front Desk Operations
  • Reception Coordination
  • Appointment Scheduling
  • Visitor Management
  • Office Management
  • Data Entry

Communication

  • Professional Communication
  • Call Handling
  • Interpersonal Communication
  • Public Engagement
  • Confidentiality
  • Empathy

Organizational Skills

  • Multitasking
  • Time Management
  • Efficiency Improvement
  • Process Optimization
  • Record Keeping
  • Financial Logs

Technical Proficiency

  • MS Office Suite
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Digital Tools

Project Management

  • Project Coordination
  • Project Planning